From: Dave Holding [DHolding@kc.devry.edu]
Sent: Friday, June 13, 2003 5:04 PM
To: thunderchild@kc.rr.com
Subject: Fwd: Fw: Customer Service Call of the Month



David Holding
Associate Professor
Kansas City DeVry
(816) 941-0430 ext. 5233

>>> "Jason Wiggin" <Jwig73@hotmail.com> 06/12/03 08:11PM >>>

Dave thought you being a tecom guy would get a kick out of this.
-Jason
 > Service call of the month from a Baltimore Gas & Electric
residential
> > customer ...
> >
> > BGE received a call from a customer saying: "My power is out. When
you
> come
> > to fix it be sure to bring a truck with a tall enough bucket to
remove
> the
> > deer".
> >
> > The customer service rep prudently trying to gather information to
> help
> > diagnose the problem asked, "What deer"?
> >
> > The customer replied, "There is a deer on top of one of the
electric
> poles
> > on Wilkes Road about 1/2 mile west of Perimeter Road".
> >
> > The customer service rep tried desperately to pull herself
together
> and
> not
> > laugh at the customer and replied, "We will dispatch someone right
> away to
> > investigate the power outage. Thank you for the call".
> >
> > Upon completion of the call, the customer service rep proceeded to
> share
> the
> > funny story with her coworkers in the office and they all had a
good
> laugh.
> >
> > Well, low and behold, the serviceman who repaired the problem
stopped
> by
> the
> > customer service office the following day with these pictures.
> >
> > Sure enough, the deer had been hit by a train and landed on top of
a
> > distribution feeder pole! Unbelievable!!!!!
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> 
> 

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