TCM490: Telecommunications Management Senior Project
Internet Communications (email, chat, messaging and Net Etiquette)

Introduction

Professional communications via the Internet is a requirement for managers. A large range of jargon has evolved under electronic communications, usually referred to as "net lingo." The social graces associated with communications has also moved to the electronic realm, usually referred to as "net etiquette." If you familiar with how to conduct yourself professionally in oral and written communications, you should have little trouble adapting to electronic communications.

For further assistance, visit the web site www.netlingo.com.
Also reference your Professional Writing courses.

Email

• The subject line should always be short and descriptive. Start each subject line with an abbreviation or the name of your project followed by a descriptive clause.
• Keep the body short. Twelve to fourteen lines should do for most communications. Only use large body email when necessary. Large body emails such as news letters will have an index and use outlining.
• Use the email you want the reply to be addressed.
• Keep your auto-signature professional.
• • Example of short message with three areas of information
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  • Example of short message
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  • Example of a large body email
    

Chat and Messaging

• Conduct your self the same as you would for face-to-face professional communications.